Account access
Reset a forgotten password or tell us if verification is blocking your account.
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Tell us what you need help with.
Account access, billing, workspace setup, product feedback, or a request about your data: send the details here and a person will read them.
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How can we help?
Choose the closest topic and include enough detail for us to understand the issue without asking you to repeat everything.
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Plans and billing
Compare plan limits and Business trial details before sending a billing question.
View plansPrivacy and data
Review how Ownly handles account records, uploads, export, and deletion.
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Send the right details the first time.
What should I include for an account problem?
Use the email connected to the account and include the page you were on, what you expected, and what happened instead. A screenshot is helpful when the issue is visual.
What should I include for a billing question?
Include the workspace name, plan name, and the date of the charge or trial event. Never send a full card number, password, API key, or verification code.
Can I contact support while signed out?
Yes. This page is intentionally public so account-access, verification, suspension, privacy, and billing questions can reach us even when you cannot sign in.